If you remain dissatisfied, you may then further your complaint, which must be in writing, to the Director. Your complaint will be acknowledged within three working days of receipt and an investigation undertaken. A formal written outcome of the investigation will be sent to you within 15 working days. In exceptional cases, where the timescale needs to be extended beyond this limit, we will be kept fully informed, and an explanation provided.
To The Manager
44a Longbridge Rd
Barking Essex
IG11 8RT
If you are dissatisfied with the response given, you may refer the matter to The Property Redress Scheme (PRS), Membership number PRS022491.
Details of how to do this are contained within the final viewpoint letter. The Ombudsman’s role is to reach a resolution of unresolved disputes in full and final settlement and, where appropriate, will make an appropriate award of financial compensation or other action for example make an apology. Therefore, if you feel that you have been disadvantaged by the actions or inactions of a PRS member, you have access to an independent dispute resolution service and can be certain of receiving a fair and reasonable judgment of your complaint.
Please note that you must do so within 12 months of the date of the final letter.
PRS will not consider your complaint until our internal complaints process has been completed.
The PRS will provide an impartial review of the complaint. Their service is free of charge. They are only able to consider complaints that have gone through our internal procedures.
The PRS address is:
Premiere House
1st Floor, Elstree Way
Borehamwood
WD6 1JH
